AromaBotanica are based in Settle, in The Yorkshire Dales National Park. To contact us please use the details on this page.
Our standard UK post and pack delivery charge is £3.95.
Parcels are sent via Royal Mail, or by courier. Orders over £50; after any promotional discounts may have been applied, qualify for ‘free’ delivery. Where possible, all orders received before 3pm (excluding weekends and bank holidays) will be dispatched the same day. During peak periods dispatch may take an additional 48 hours. Deliveries should arrive between 2-5 working days after dispatch. We will confirm with you when your parcel has been dispatched. Deliveries to Northern Ireland, the Scottish Highlands and Islands and the Channel Islands may take longer.
If you have not received your goods within 7 working days of dispatch please contact us immediately at firstname.lastname@example.org and use “Delivery query” in the subject box, we will contact you as soon as possible to resolve any delivery issues.
AromaBotanica shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person arising directly or indirectly out of any failure to meet any estimated delivery date that is caused by any event or circumstance beyond its reasonable control. Please see our full Terms & Conditions for more information.
We do not currently dispatch outside of the UK. Please do not place an order if you do not have a UK address to receive goods within the UK.
We want you to be 100% happy with your item(s) and if for any reason you are not, please don’t hesitate to contact us so we can remedy the issue!
We take great care in packaging items for delivery; in the unlikely event that a parcel arrives damaged or faulty, please contact us within 14 days of receiving the item(s) at email@example.com and use “Damaged or Faulty” in the subject box. Include the order number, product which is at fault and the issue and we will respond to confirm next steps; including the return of the item(s) which should be in their original packaging where possible.
We recommend you obtain a proof of purchase when returning goods, any returns lost in transit without this document will not be refunded, please see our full Terms & conditions for more information.